Service Desk Analyst
Job Description
We are seeking a Service Desk Analyst to join the team that serves as the first point of contact for the Information Technology department. This person will provide technical support for various IT Systems. Excellent customer service skills are a priority. Preference will be given to candidates who can demonstrate both customer service and technical skills.
Responsibilities
Job
Responsibilities:
You will play a key role in ensuring excellence of service to internal users. You will be handling IT technical support covering desktops, laptops, mobile devices, network, printers, and a variety of Corporate and facility applications. Your role will also be very visible as you will be working directly with all levels of the organization.
Receive and log all inbound calls, emails, and walk-in support requests
Troubleshoot and resolve incidents and requests for support.
Identify and report to IT Manager recurring incidents to spot trends and potential problem sources.
Build and Deploy Workstations
Desktop Application Installations
Able to provide usage support to software packages including but not limited to Microsoft Word, Outlook, Excel, PowerPoint, etc.
Provides positive customer experience with each customer interaction
Skills Required:
Customer service focused, enjoys helping people
Exceptional troubleshooting skills.
Has the desire and ability to quickly learn and understand new technologies and applications
Basic working knowledge of networking concepts: DNS, DHCP, VLans, NTP, TCP/IP, FTP, Firewalls.
Knowledge of Windows and major desktop applications: Office Suites, Adobe products, etc.
Ability to work independently
Excellent verbal and written communications skills.
Ability to follow process and procedure
Ability to provide 24/7 on call support on a rotating basis
Qualifications
Experience/Schooling or Degree Preferred:
Bachelor's degree in computer science, information systems, another related field preferred
1
years of experience working in a corporate environment supporting Microsoft technologies
IT Training and Certifications: A+, Network +, Microsoft, etc.
Additional Information
As an eligible Ultradent employee, you can expect the following:
Benefits:
Medical/Dental & Other Insurances (eligible the first of month after 60 days)
Health Savings Account Match
Matching 401K
On-site cafeteria (breakfast & lunch)
On-site Fitness Center
Employee access to discounted Ultradent products
Five days paid between Christmas and New Years
Education Assistance
Ultradent is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.
VEVRAA Federal Contractor: For more information please contact us at recruiting@ultradent.com.
PWDNETEstimated Salary: $20 to $28 per hour based on qualifications.
We are seeking a Service Desk Analyst to join the team that serves as the first point of contact for the Information Technology department. This person will provide technical support for various IT Systems. Excellent customer service skills are a priority. Preference will be given to candidates who can demonstrate both customer service and technical skills.
Responsibilities
Job
Responsibilities:
You will play a key role in ensuring excellence of service to internal users. You will be handling IT technical support covering desktops, laptops, mobile devices, network, printers, and a variety of Corporate and facility applications. Your role will also be very visible as you will be working directly with all levels of the organization.
Receive and log all inbound calls, emails, and walk-in support requests
Troubleshoot and resolve incidents and requests for support.
Identify and report to IT Manager recurring incidents to spot trends and potential problem sources.
Build and Deploy Workstations
Desktop Application Installations
Able to provide usage support to software packages including but not limited to Microsoft Word, Outlook, Excel, PowerPoint, etc.
Provides positive customer experience with each customer interaction
Skills Required:
Customer service focused, enjoys helping people
Exceptional troubleshooting skills.
Has the desire and ability to quickly learn and understand new technologies and applications
Basic working knowledge of networking concepts: DNS, DHCP, VLans, NTP, TCP/IP, FTP, Firewalls.
Knowledge of Windows and major desktop applications: Office Suites, Adobe products, etc.
Ability to work independently
Excellent verbal and written communications skills.
Ability to follow process and procedure
Ability to provide 24/7 on call support on a rotating basis
Qualifications
Experience/Schooling or Degree Preferred:
Bachelor's degree in computer science, information systems, another related field preferred
1
years of experience working in a corporate environment supporting Microsoft technologies
IT Training and Certifications: A+, Network +, Microsoft, etc.
Additional Information
As an eligible Ultradent employee, you can expect the following:
Benefits:
Medical/Dental & Other Insurances (eligible the first of month after 60 days)
Health Savings Account Match
Matching 401K
On-site cafeteria (breakfast & lunch)
On-site Fitness Center
Employee access to discounted Ultradent products
Five days paid between Christmas and New Years
Education Assistance
Ultradent is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.
VEVRAA Federal Contractor: For more information please contact us at recruiting@ultradent.com.
PWDNETEstimated Salary: $20 to $28 per hour based on qualifications.
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