Help Desk Specialist
It is a requirement to live local to the South Jordan area.
Any applicants who are not in a commutable city will be rejected.
Schedule:
Schedule can range anywhere from 6am-10pm; Sunday- Saturday (you will be assigned a schedule after training which will be 5 days a week, 8 hours a day) The Service Desk Agent is the first point of contact for the users who call the IT Service Desk.
Demonstrate heightened customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation Being empathetic to the customers situation and having a sense of urgency to resolve the issue Producing accurate, detailed documentation at the client, problem and incident level Resolving conflict Responsible for high quality end-user technical support, related to enterprise software and hardware Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment Recommended Skills Reports Analysis Information Systems Auditing Interface Process Improvements (Business) Estimated Salary: $20 to $28 per hour based on qualifications.
Any applicants who are not in a commutable city will be rejected.
Schedule:
Schedule can range anywhere from 6am-10pm; Sunday- Saturday (you will be assigned a schedule after training which will be 5 days a week, 8 hours a day) The Service Desk Agent is the first point of contact for the users who call the IT Service Desk.
Demonstrate heightened customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation Being empathetic to the customers situation and having a sense of urgency to resolve the issue Producing accurate, detailed documentation at the client, problem and incident level Resolving conflict Responsible for high quality end-user technical support, related to enterprise software and hardware Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment Recommended Skills Reports Analysis Information Systems Auditing Interface Process Improvements (Business) Estimated Salary: $20 to $28 per hour based on qualifications.
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