Customer Service Manager
About Level Education Group Level Education Group LEG through its family of brands CELess.
com NurseCELess.
com and CCMLess.
com offers an everexpanding library of affordable accredited online continuing education courses to licensed healthcare professionals throughout the United States.
The LEG team is entirely customer focused and strives to deliver customer happiness in all our engagements.
With a brand history that stretches back over years LEG has been a trusted partner to more than a million Mental Health and Nurse professionals seeking to fulfill statemandated licensure requirements learn new skills and keep up to date on the clinical developments relevant to their daily practice.
Customer Service Manager Job Description As part of a growing private equity backed company the Customer Service Manager will work with the Customer Service Lead to manage all aspects of providing outstanding customer service to our customers.
Responsibilities will include developing strong relationships with the team developing effective customer service procedures developing a knowledge base of state license continuing education requirements and answers to frequently asked questions and developing determining and tracking customer satisfaction goals and KPIs.
Working directly with the LEGs senior management team the customer service manager will be expected to act as a daytoday point of contact for LEGs Customer Service team facilitating the timely resolution of customer tickets while growing as a LEG product expert and state license continuing education specialist over time.
Responsibilities Desired Skills Experience Successful Applicant Attributes Job TypeFulltime hourly nonexempt LocationRemote with eventual plan to transition to optional officebased post pandemic.
Preferred geolocationGreater Salt Lake City area Benefits monthly reimbursement for COBRA or other health benefits Hourlyhr hr.
Estimated Salary: $20 to $28 per hour based on qualifications.
com NurseCELess.
com and CCMLess.
com offers an everexpanding library of affordable accredited online continuing education courses to licensed healthcare professionals throughout the United States.
The LEG team is entirely customer focused and strives to deliver customer happiness in all our engagements.
With a brand history that stretches back over years LEG has been a trusted partner to more than a million Mental Health and Nurse professionals seeking to fulfill statemandated licensure requirements learn new skills and keep up to date on the clinical developments relevant to their daily practice.
Customer Service Manager Job Description As part of a growing private equity backed company the Customer Service Manager will work with the Customer Service Lead to manage all aspects of providing outstanding customer service to our customers.
Responsibilities will include developing strong relationships with the team developing effective customer service procedures developing a knowledge base of state license continuing education requirements and answers to frequently asked questions and developing determining and tracking customer satisfaction goals and KPIs.
Working directly with the LEGs senior management team the customer service manager will be expected to act as a daytoday point of contact for LEGs Customer Service team facilitating the timely resolution of customer tickets while growing as a LEG product expert and state license continuing education specialist over time.
Responsibilities Desired Skills Experience Successful Applicant Attributes Job TypeFulltime hourly nonexempt LocationRemote with eventual plan to transition to optional officebased post pandemic.
Preferred geolocationGreater Salt Lake City area Benefits monthly reimbursement for COBRA or other health benefits Hourlyhr hr.
Estimated Salary: $20 to $28 per hour based on qualifications.
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